Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior /

The authors of Crucial Conversations furnish a selection of tools to help resolve touchy, controversial issues in the office and at home, including how to determine whether an issue is worth confronting, how to avoid jumping to nasty conclusions, how to decide which problems to handle and in what or...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Patterson, Kerry, 1946-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : McGraw-Hill, ©2005.
Temas:
Interpersonal confrontation.
Interpersonal communication.
Interpersonal relations.
Communication in management.
Communication in organizations.
Interprofessional relations.
Misinformation.
Communication
Interpersonal Relations
Interprofessional Relations
Social Behavior
Affrontement (Relations humaines)
Communication interpersonnelle.
Communication en gestion.
Communication dans les organisations.
Relations interprofessionnelles.
Mésinformation.
LANGUAGE ARTS & DISCIPLINES > Communication Studies.
Interprofessional relations
Communication in management
Communication in organizations
Interpersonal communication
Interpersonal confrontation
Interpersonal relations
Electronic books.
Popular Work
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Descripción
Sumario:The authors of Crucial Conversations furnish a selection of tools to help resolve touchy, controversial issues in the office and at home, including how to determine whether an issue is worth confronting, how to avoid jumping to nasty conclusions, how to decide which problems to handle and in what order, and how to motivate people without threats.
Descripción Física:1 online resource (xviii, 284 pages)
Bibliografía:Includes bibliographical references (pages 271-272) and index.
ISBN:0071457232
9780071457231
9780071446525
0071446524
1280231009
9781280231001

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