How to win any argument : without raising your voice, losing your cool, or coming to blows /

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Are you the parent of an argumentative teen or a teen with an argumentative parent? Are you anticipating an argument with your boss when you ask for a raise? Are you expecting trouble from a supplier, contractor, landlord, or subordinate? Or do you just ignore conflict situations hoping that they�...

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Détails bibliographiques
Cote:Libro Electrónico
Auteur principal: Mayer, Robert, 1939 July 27-
Format: Électronique eBook
Langue:Inglés
Publié: Franklin Lakes, NJ : Career Press, ©2005.
Sujets:
Interpersonal conflict.
Conflit interpersonnel.
LANGUAGE ARTS & DISCIPLINES > Communication Studies.
Interpersonal conflict
Accès en ligne:Texto completo (Requiere registro previo con correo institucional)
Table des matières:
  • Dedication
  • Acknowlegments
  • Table of Tactics
  • Introduction
  • Gain Absolute and Total Self-Control
  • Construct a Consent Zone
  • Link Inside the Consent Zone
  • Lead Inside the Consent Zone
  • Create a Bulletproof Argument
  • Know What to Say, When to Say It, and What Not to Say
  • Assemble an Arsenal of Magic Words and Phrases
  • Craft Surgical Strike Questions
  • Cinch Consent
  • Throw a "Hail Mary"
  • Finesse Consent From Family and Friends
  • Win the War of Words in Writing
  • Win the War of Words on the Telephone
  • Win the War of Words With an Audience.
  • Win the War of Words at a Meeting
  • Epilogue
  • Index
  • About the Author.

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