APA (7th ed.) Citation

Collora, S., Leonhardt, E., & Smith, A. (2004). Cisco CallManager best practices. Cisco Press.

Chicago Style (17th ed.) Citation

Collora, Salvatore, Ed Leonhardt, and Anne Smith. Cisco CallManager Best Practices. Indianapolis, IN: Cisco Press, 2004.

MLA (8th ed.) Citation

Collora, Salvatore, et al. Cisco CallManager Best Practices. Cisco Press, 2004.