Secret service : hidden systems that deliver unforgettable customer service /

Show other versions (1)

The new rules for persuasive messaging. When it comes to messaging, what worked in the past won't work today. Our noisy, digital world has undermined our ability to focus. For a message to grab attention and persuade, it now has to pass the SAUCE test and be: Simple, Appealing, Unexpected, Cred...

Full description

Bibliographic Details
Call Number:Libro Electrónico
Main Author: DiJulius, John R., 1964-
Format: Electronic eBook
Language:Inglés
Published: New York : AMACOM, [2003]
Subjects:
Customer services.
Consumer satisfaction.
Customer loyalty.
Consumer Behavior
Service à la clientèle.
Consommateurs > Satisfaction.
Consommateurs > Fidélité.
BUSINESS & ECONOMICS > Customer Relations.
Consumer satisfaction
Customer loyalty
Customer services
Online Access:Texto completo (Requiere registro previo con correo institucional)
Search Result 1
Secret Service : Hidden Systems That Deliver Unforgettable Customer Service.
by DiJulius, John R., 1964-
Published 2002
Texto completo
Electronic eBook
Show all versions (2)

Similar Items