Secret service : hidden systems that deliver unforgettable customer service /

Afficher d'autres versions (1)

The new rules for persuasive messaging. When it comes to messaging, what worked in the past won't work today. Our noisy, digital world has undermined our ability to focus. For a message to grab attention and persuade, it now has to pass the SAUCE test and be: Simple, Appealing, Unexpected, Cred...

Description complète

Détails bibliographiques
Cote:Libro Electrónico
Auteur principal: DiJulius, John R., 1964-
Format: Électronique eBook
Langue:Inglés
Publié: New York : AMACOM, [2003]
Sujets:
Customer services.
Consumer satisfaction.
Customer loyalty.
Consumer Behavior
Service à la clientèle.
Consommateurs > Satisfaction.
Consommateurs > Fidélité.
BUSINESS & ECONOMICS > Customer Relations.
Consumer satisfaction
Customer loyalty
Customer services
Accès en ligne:Texto completo (Requiere registro previo con correo institucional)
Search Result 1
Secret Service : Hidden Systems That Deliver Unforgettable Customer Service.
par DiJulius, John R., 1964-
Publié 2002
Texto completo
Électronique eBook
Afficher toutes les versions (2)

Documents similaires