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Crucial conversations : tools for talking when stakes are high /
Annotation
| Call Number: | Libro Electrónico |
|---|---|
| Main Author: | |
| Format: | Electronic eBook |
| Language: | Inglés |
| Published: |
New York :
McGraw-Hill,
©2002.
|
| Subjects: | |
| Online Access: | Texto completo (Requiere registro previo con correo institucional) |
Table of Contents:
- Foreword
- Acknowledgments
- ch. 1. What's a crucial conversation? : and who cares?
- ch. 2. Mastering crucial conversations : the power of dialogue
- ch. 3. Start with heart : how to stay focused on what you really want
- ch. 4. Learn to look : how to notice when safety is at risk
- ch. 5. Make it safe : how to make it safe to talk about almost anything
- ch. 6. Master my stories : how to stay in dialogue when you're angry, scared, or hurt
- ch. 7. STATE my path : how to speak persuasively
- ch. 8. Explore others' paths : how to listen when others blow up or clam up
- ch. 9. Move to action : how to turn crucial conversations into action and results
- ch. 10. Putting it all together : tools for preparing and learning
- ch. 11. Yeah, but : advice for tough cases
- ch. 12. Change your life : how to turn ideas into habits
- Endnotes
- Index.