Cita APA (7a ed.)

Patterson, K. (2002). Crucial conversations: Tools for talking when stakes are high. McGraw-Hill.

Cita Chicago Style (17a ed.)

Patterson, Kerry. Crucial Conversations: Tools for Talking When Stakes Are High. New York: McGraw-Hill, 2002.

Cita MLA (8a ed.)

Patterson, Kerry. Crucial Conversations: Tools for Talking When Stakes Are High. McGraw-Hill, 2002.