Emotional value : creating strong bonds with your customers /

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Combining strategic advice with wisdom found in books such as Daniel Goleman's "Working with Emotional Intelligence, " two international management consultants outline ways in which businesses can elevate levels of satisfaction.

Bibliographic Details
Call Number:Libro Electrónico
Main Author: Barlow, Janelle, 1943-
Other Authors: Maul, Dianna, 1950-
Format: Electronic eBook
Language:Inglés
Published: San Francisco, CA : Berrett-Koehler Publishers, ©2000.
Subjects:
Customer services.
Service à la clientèle.
BUSINESS & ECONOMICS > Customer Relations.
Customer services
Klantenservice.
Klantgerichtheid.
Emotionele ontwikkeling.
Organisatiecultuur.
Online Access:Texto completo (Requiere registro previo con correo institucional)

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