Boutros, T., & Purdie, T. (2013). Process improvement handbook: A blueprint for managing change and increasing organizational performance (First edition.). McGraw-Hill Education.
Cita Chicago Style (17a ed.)Boutros, Tristan, y Tim Purdie. Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance. First edition. New York, N.Y.: McGraw-Hill Education, 2013.
Cita MLA (8a ed.)Boutros, Tristan, y Tim Purdie. Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance. First edition. McGraw-Hill Education, 2013.
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