Crucial conversations tools for talking when stakes are high /

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Détails bibliographiques
Cote:Libro Electrónico
Auteur principal: Patterson, Kerry, 1946-
Autres auteurs: Grenny, Joseph, McMillan, Ron, Switzler, Al
Format: Électronique eBook
Langue:Inglés
Publié: New York : McGraw-Hill, [2013]
Édition:2nd ed.
Collection:McGraw-Hill's AccessEngineering.
Sujets:
Interpersonal communication.
Interpersonal relations.
Persuasion (Psychology)
Electronic books.
Computer network resources.
Accès en ligne:Texto completo
Description
Description:Print version c2012.
Includes intentional: "the acronym STATE. It stands for: Share your facts; Tell your story; Ask for others' paths; Talk tentatively; Encourage testing."
Description matérielle:1 electronic text (xviii, 244 p.) : ill.
Also issued in print.
Bibliographie:Includes bibliographical references.
ISBN:9780071771320

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