Crucial conversations tools for talking when stakes are high /

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Patterson, Kerry, 1946-
Other Authors: Grenny, Joseph, McMillan, Ron, Switzler, Al
Format: Electronic eBook
Language:Inglés
Published: New York : McGraw-Hill, [2013]
Edition:2nd ed.
Series:McGraw-Hill's AccessEngineering.
Subjects:
Interpersonal communication.
Interpersonal relations.
Persuasion (Psychology)
Electronic books.
Computer network resources.
Online Access:Texto completo
Description
Item Description:Print version c2012.
Includes intentional: "the acronym STATE. It stands for: Share your facts; Tell your story; Ask for others' paths; Talk tentatively; Encourage testing."
Physical Description:1 electronic text (xviii, 244 p.) : ill.
Also issued in print.
Bibliography:Includes bibliographical references.
ISBN:9780071771320

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