Cita APA (7a ed.)

Patterson, K., Grenny, J., McMillan, R., & Switzler, A. (2013). Crucial conversations: Tools for talking when stakes are high (2nd ed.). McGraw-Hill.

Cita Chicago Style (17a ed.)

Patterson, Kerry, Joseph Grenny, Ron McMillan, y Al Switzler. Crucial Conversations: Tools for Talking When Stakes Are High. 2nd ed. New York: McGraw-Hill, 2013.

Cita MLA (8a ed.)

Patterson, Kerry, et al. Crucial Conversations: Tools for Talking When Stakes Are High. 2nd ed. McGraw-Hill, 2013.