Juran, J. M., & De Feo, J. A. (2012). Juran's quality handbook: The complete guide to performance excellence (6th ed.). McGraw-Hill.
Cita Chicago Style (17a ed.)Juran, J. M., y Joseph A. De Feo. Juran's Quality Handbook: The Complete Guide to Performance Excellence. 6th ed. New York: McGraw-Hill, 2012.
Cita MLA (8a ed.)Juran, J. M., y Joseph A. De Feo. Juran's Quality Handbook: The Complete Guide to Performance Excellence. 6th ed. McGraw-Hill, 2012.
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