Design for six sigma for service /

"Design for Six Sigma for Service provides hardcore optimization strategies for essential customer-contact business environments. For serious quality professionals determined to bring excellence to the most challenging organizational structures, this book is the perfect tool."--Jacket.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Yang, Kai (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York, N.Y. : McGraw-Hill Education, [2005]
Edición:First edition.
Colección:McGraw-Hill's AccessEngineering.
Temas:
Service industries > Management.
Six sigma (Quality control standard)
Service industries > Quality control > Statistical methods.
Quality control > Statistical methods.
Quality control > Standards.
Consumer satisfaction > Statistical methods.
Customer services > Management.
Marketing > Management.
Value analysis (Cost control)
Brand name products > Marketing.
Creative thinking.
Inventions.
Theory of constraints (Management)
Electronic books.
Acceso en línea:Texto completo
Descripción
Sumario:"Design for Six Sigma for Service provides hardcore optimization strategies for essential customer-contact business environments. For serious quality professionals determined to bring excellence to the most challenging organizational structures, this book is the perfect tool."--Jacket.
Notas:Print version c2005.
Descripción Física:1 online resource (xi, 452 pages) : illustrations.
Also available in print edition.
Bibliografía:Includes bibliographical references and index.
ISBN:0071445552 (print-ISBN)
0071471693
9780071445559

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