Cita APA (7a ed.)

Yang, K. (2005). Design for six sigma for service (First edition.). McGraw-Hill Education.

Cita Chicago Style (17a ed.)

Yang, Kai. Design for Six Sigma for Service. First edition. New York, N.Y.: McGraw-Hill Education, 2005.

Cita MLA (8a ed.)

Yang, Kai. Design for Six Sigma for Service. First edition. McGraw-Hill Education, 2005.