Complex Service Delivery Processes Strategy to Operations.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Harvey, Jean
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Milwaukee, WI : Quality Press, 2015.
Temas:
Service industries > Management.
Organizational effectiveness.
Industrial efficiency.
Business planning.
Services (Industrie) > Gestion.
Efficacité organisationnelle.
Efficience dans l'industrie.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Intro
  • Table of Contents
  • List of Figures and Tables
  • List of Videos
  • Major Abbreviations
  • Foreword
  • Preface to the Third Edition
  • Preface to the First Edition
  • Acknowledgments
  • Part I
  • Chapter 1: Toward Value and Strategic Advantage through Rigorous Execution
  • Chapter 2: The Nature of Value
  • Chapter 3: The Nature of Processes
  • Chapter 4: Think Globally, Act Locally
  • Chapter 5: Professional Service Delivery Processes
  • Part II
  • Chapter 6: Managing a Process
  • Chapter 7: Connecting Value to Processes: The Techniques
  • Chapter 8: The Learning Cycle and the Kaizen Event
  • Chapter 9: Doing Things Better: Improving an Existing Process
  • Chapter 10: Doing Things Right the Fist Time: Designing a Process That Works
  • Part III
  • Chapter 11: The Approaches to and Practice of Continuous Improvement
  • Chapter 12: Personal Processes: Wellness and the One-Person Business
  • Appendix A: Preparing an ""I"" Chart
  • Appendix B: Specifying the Effect of Each Offering on the Client: The Kano Model
  • References
  • Index

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