A manager's guide to service management /

This Sixth Edition includes content and wording that align it closely to the First Edition of ISO/IEC 20000-1. However the landscape for service management standards, best practices, frameworks, as well as supporting books has changed in the years since the Fifth Edition. There is now more need for...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Dugmore, Jenny
Autor Corporativo: British Standards Institution
Otros Autores: Lacy, Shirley
Formato: Electrónico eBook
Idioma:Inglés
Publicado: London : BSI, 2011.
Edición:6th ed.
Temas:
Service industries > Management.
Services (Industrie) > Gestion.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
Service industries > Management
Acceso en línea:Texto completo

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