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A manager's guide to service management /
This Sixth Edition includes content and wording that align it closely to the First Edition of ISO/IEC 20000-1. However the landscape for service management standards, best practices, frameworks, as well as supporting books has changed in the years since the Fifth Edition. There is now more need for...
| Call Number: | Libro Electrónico |
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| Corporate Author: | |
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| Format: | Electronic eBook |
| Language: | Inglés |
| Published: |
London :
BSI,
2011.
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| Edition: | 6th ed. |
| Subjects: | |
| Online Access: | Texto completo |