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A manager's guide to service management /
This Sixth Edition includes content and wording that align it closely to the First Edition of ISO/IEC 20000-1. However the landscape for service management standards, best practices, frameworks, as well as supporting books has changed in the years since the Fifth Edition. There is now more need for...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Autor Corporativo: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
London :
BSI,
2011.
|
| Edición: | 6th ed. |
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 001 | KNOVEL_ocn827946986 | ||
| 003 | OCoLC | ||
| 005 | 20231027140348.0 | ||
| 006 | m o d | ||
| 007 | cr cnu---unuuu | ||
| 008 | 130218s2011 enka ob 000 0 eng d | ||
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| 020 | |a 9781621984580 |q (electronic bk.) | ||
| 020 | |a 1621984583 |q (electronic bk.) | ||
| 020 | |a 9780580728457 |q (electronic bk.) | ||
| 020 | |a 0580728455 |q (electronic bk.) | ||
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| 035 | |a (OCoLC)827946986 | ||
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| 082 | 0 | 4 | |a 658 |2 23 |
| 049 | |a UAMI | ||
| 100 | 1 | |a Dugmore, Jenny. | |
| 245 | 1 | 2 | |a A manager's guide to service management / |c Jenny Dugmore, Shirley Lacy. |
| 250 | |a 6th ed. | ||
| 260 | |a London : |b BSI, |c 2011. | ||
| 300 | |a 1 online resource (xvi, 148 pages) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 500 | |a "BIS order ref: BIP 0005"--Page 4 of cover | ||
| 504 | |a Includes bibliographical references. | ||
| 588 | 0 | |a Print version record. | |
| 520 | |a This Sixth Edition includes content and wording that align it closely to the First Edition of ISO/IEC 20000-1. However the landscape for service management standards, best practices, frameworks, as well as supporting books has changed in the years since the Fifth Edition. There is now more need for a managers guide that describes the wider range of standards (including the full 20000 series), other standards, such as those for software asset management, information security, applications management, IT enabled services and business process outsourcing. This book is intended to meet the need for a generic, broadly based book on service management. It provides a basic introduction on how service management best practices and standards can help a service provider to deliver services that add value for customers at the right cost and risk. It describes service management concepts and the broader service management landscape. | ||
| 590 | |a Knovel |b ACADEMIC - Engineering Mgmt & leadership | ||
| 650 | 0 | |a Service industries |x Management. | |
| 650 | 6 | |a Services (Industrie) |x Gestion. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Industrial Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management Science. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Organizational Behavior. |2 bisacsh | |
| 650 | 7 | |a Service industries |x Management |2 fast | |
| 700 | 1 | |a Lacy, Shirley. | |
| 710 | 2 | |a British Standards Institution. | |
| 776 | 0 | 8 | |i Print version: |a Dugmore, Jenny. |t Manager's guide to service management. |b 6th ed. |d London : BSI, 2011 |z 9780580728457 |w (OCoLC)812681505 |
| 856 | 4 | 0 | |u https://appknovel.uam.elogim.com/kn/resources/kpMGSME001/toc |z Texto completo |
| 938 | |a EBSCOhost |b EBSC |n 664847 | ||
| 994 | |a 92 |b IZTAP | ||