APA (7th ed.) Citation

Dugmore, J., & Lacy, S. (2011). A manager's guide to service management (6th ed.). BSI.

Chicago Style (17th ed.) Citation

Dugmore, Jenny, and Shirley Lacy. A Manager's Guide to Service Management. 6th ed. London: BSI, 2011.

MLA (8th ed.) Citation

Dugmore, Jenny, and Shirley Lacy. A Manager's Guide to Service Management. 6th ed. BSI, 2011.

Warning: These citations may not always be 100% accurate.