Cita APA (7a ed.)

Page, S. (2010). The power of business process improvement: 10 simple steps to increase effectiveness, efficiency, and adaptability. American Management Association.

Cita Chicago Style (17a ed.)

Page, Susan. The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability. New York: American Management Association, 2010.

Cita MLA (8a ed.)

Page, Susan. The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability. American Management Association, 2010.