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The art of successful business communication /
Communication is easy isn't it? Well it may seem so, but consider honestly when was the last time you were involved in a breakdown of communications? And how long ago was one such a veritable derailment? For most people and in most organizations this happens regularly. It matters. Communication...
| Cote: | Libro Electrónico |
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| Auteur principal: | |
| Autres auteurs: | |
| Format: | Électronique eBook |
| Langue: | Inglés |
| Publié: |
London :
Institution of Engineering and Technology,
2008.
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| Collection: | IET management of technology series ;
24. |
| Sujets: | |
| Accès en ligne: | Texto completo |
Table des matières:
- Preface; 1 Communication: its nature, scope and purpose; 2 What makes for effective communication; 3 Prerequisites for success: preparation and listening; 4 Being persuasive: getting agreement from others; 5 Meetings: making them work; 6 Presentations: speaking successfully 'on your feet'; 7 Negotiation: making the best deal; 8 Telephone communication: its special nature; 9 The nature of the written word; 10 The writing process: what to say and how to say it; 11 The different forms of written communication; 12 The ubiquitous email: dos and don'ts; 13 Dealing with numbers; Afterword.