Wicked, incomplete, and uncertain : user support in the wild and the role of technical communication /

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"How to document technologies that may hybridize into forms that not even their designers would have anticipated, and offers insight into the evolving role of a technical writer in an age of increasing user reliance on YouTube tutorials, message boards, and other resources for guidance"--P...

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Détails bibliographiques
Cote:Libro Electrónico
Auteur principal: Swarts, Jason, 1972- (Auteur)
Format: Électronique eBook
Langue:Inglés
Publié: Logan : Utah State University Press, [2018]
Sujets:
Technical writing.
Technology > Documentation.
Communication of technical information.
Rédaction technique.
Technologie > Documentation.
Information technique.
technical writing.
LANGUAGE ARTS & DISCIPLINES > Composition & Creative Writing.
LANGUAGE ARTS & DISCIPLINES > Rhetoric.
REFERENCE > Writing Skills.
Communication of technical information
Technical writing
Technology > Documentation
Informational works
Informational works.
Documents d'information.
Accès en ligne:Texto completo
Table des matières:
  • The exigences and forms of technical communication
  • Task shift : changes in the object of documentation
  • Shifted tasks and shifted problems : the problem of wicked and tame problems
  • Credibility and user interaction : the challenge of decentered expertise
  • A survey of action-based proto-genres of help
  • The role of technical communication.

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