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Collaborative Business Design.
His adapted version of Collaborative Business Design for the Fundamentals Series explores the characteristics of IT-driven business services, their requirements and how to gather the right requirements to improve the service lifecycle throughout design, development and maintenance until decommission...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Ely :
IT Governance Publishing,
2018.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Cover; Title; Copyright; Foreword; Contents; 1. IT-driven business services; 1.1 Business need and value; 1.2 Capturing the characteristics of IT-driven services in a service design statement; 1.3 From business vision to operation: methods to use; 1.4 Who should read this guide to fundamentals?; 2. Understanding IT-driven service requirements; 2.1 What is a business service?; 2.2 Service lifecycle; 2.3 Requirements origin and perspective; 2.4 Business service design; 2.4.1 Need and senior responsible owner; 2.4.2 Business service coordination: I think therefore I am.
- 2.4.3 Outcome and output must dictate behaviour2.4.4 Service constellation; 2.4.5 Service design statement; 2.5 The Business Service Design session; 3. Stakeholder dynamics in the service constellation; 3.1 Delivering what is needed: Business service design; 3.2 A stakeholder view of the enterprise; 3.2.1 Stakeholders from the business services coordination perspective; 3.2.2 Users; 3.2.3 Providers; 3.2.4 Customers; 3.2.5 Board of directors/general management; 3.2.6 Business service coordination (BSC); 3.3 The domains; 3.3.1 Domain: Operations; 3.3.2 Domain: Quality; 3.3.3 Domain: Governance.
- 3.3.4 Domain: Orchestration4. Capabilities and resources within the constellation; 4.1 Transactions, communications, resources and agreements; 4.1.1 Transactions offer something or request something; 4.1.2 Transactions have different characteristics; 4.1.3 Transactions that are desirable or mandatory; 4.1.4 Transactions set a condition or a delivery; 4.2 Customer journey; 4.3 Transactions derive from actions and resources; 4.4 Risk management and compliance; 4.5 Instruments for agreement; 4.5.1 Policy; 4.5.2 Service catalogue/ product delivery catalogue (PDC).
- 4.5.3 Service level agreements (internal)4.5.4 Contracts; 5. Service design statement; 5.1 Business service design deliverable; 5.2 Putting the pieces together; 5.3 Balancing in a favourable design; 5.4 Using the SDS; 5.5 One final thing: managing the BSC; Afterword; ITG Resources.