When the state meets the street : public service and moral agency /

This book probes the complex moral lives of street-level bureaucrats: the frontline social and welfare workers, police officers, and educators who represent government's human face to ordinary citizens. Too often dismissed as soulless operators, these workers wield a significant margin of discr...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Zacka, Bernardo, 1983- (Author)
Format: Electronic eBook
Language:Inglés
Published: Cambridge, Massachusetts : The Belknap Press of Harvard University Press, 2017.
Subjects:
Civil service > Moral and ethical aspects > Northeastern States.
Municipal officials and employees > Northeastern States.
Local government > Moral and ethical aspects > Northeastern States.
Fonctionnaires municipaux > États-Unis (Nord-Est)
Administration locale > Aspect moral > États-Unis (Nord-Est)
POLITICAL SCIENCE > General.
POLITICAL SCIENCE > History & Theory.
Employees.
Local government > Moral and ethical aspects.
Municipal officials and employees.
Political science & theory.
Politics and Government.
Northeastern States > Officials and employees.
États-Unis (Nord-Est) > Fonctionnaires.
Northeastern States.
Online Access:Texto completo
Table of Contents:
  • Street level discretion
  • Three pathologies : the indifferent, the enforcer, and the caregiver
  • A gymnastics of the self : coping with the everyday pressures of street-level work
  • When the rules run out : informal taxonomies and peer-level accountability
  • Impossible situations : on the breakdown of moral integrity at the frontlines of public service.

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