Cargando…
When the state meets the street : public service and moral agency /
This book probes the complex moral lives of street-level bureaucrats: the frontline social and welfare workers, police officers, and educators who represent government's human face to ordinary citizens. Too often dismissed as soulless operators, these workers wield a significant margin of discr...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Cambridge, Massachusetts :
The Belknap Press of Harvard University Press,
2017.
|
| Temas: | |
| Acceso en línea: | Texto completo |
| Sumario: | This book probes the complex moral lives of street-level bureaucrats: the frontline social and welfare workers, police officers, and educators who represent government's human face to ordinary citizens. Too often dismissed as soulless operators, these workers wield a significant margin of discretion and make decisions that considerably affect people's lives. By combining insights from political theory with ethnographic fieldwork as a receptionist in an urban anti-poverty agency, the author shows firsthand the predicament in which these public servants are caught up. Public policy consists of rules and regulations, but its implementation depends on how street-level bureaucrats interpret them and exercise discretionary judgment. These workers are expected to act as sensible moral agents in a working environment that is notoriously challenging and that conspires against them. Pressed to cope with the pressures of everyday work, they often and unknowingly settle for reductive conceptions of their responsibilities. The author examines the factors that contribute to this erosion of moral sensibility and what it takes to remain a balanced moral agent in such adverse conditions.--description provided by publisher. |
|---|---|
| Descripción Física: | 1 online resource (xi, 337 pages) : illustrations |
| Bibliografía: | Includes bibliographical references and index. |
| ISBN: | 9780674981423 0674981421 |