Working the phones : control and resistance in call centres /

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A Marxist investigation into the forms of resistance occurring in the UK call centre today.

Bibliographic Details
Call Number:Libro Electrónico
Main Author: Woodcock, Jamie (Author)
Format: Electronic eBook
Language:Inglés
Published: London : PlutoPress, 2017.
Series:Wildcat (Pluto Press)
Subjects:
Call center agents > Great Britain.
Call centers > Social aspects > Great Britain.
Centres d'appels (Affaires) > Aspect social > Grande-Bretagne.
Sociology: work & labour.
SOCIAL SCIENCE > Anthropology > Cultural.
Call center agents
Callcenter
Dienstleistungssektor
Arbeitsbedingungen
Kontrolle
Überwachung
Great Britain
Großbritannien
Online Access:Texto completo
Table of Contents:
  • 1. Introduction, p.1
  • 2. Working in the Call Centre, p.34
  • 3· Management, p.60
  • 4· Moments of Resistance, p.97
  • 5· Precarious Organisation, p.118
  • 6. Conclusion, p.148.

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