Working the phones : control and resistance in call centres /
A Marxist investigation into the forms of resistance occurring in the UK call centre today.
Call Number: | Libro Electrónico |
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Main Author: | |
Format: | Electronic eBook |
Language: | Inglés |
Published: |
London :
PlutoPress,
2017.
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Series: | Wildcat (Pluto Press)
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Subjects: | |
Online Access: | Texto completo |
Table of Contents:
- 1. Introduction, p.1
- 2. Working in the Call Centre, p.34
- 3· Management, p.60
- 4· Moments of Resistance, p.97
- 5· Precarious Organisation, p.118
- 6. Conclusion, p.148.