Pragmatic application of service management : the five anchor approach /

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Presents enhanced IT service management though integrated management frameworks. With the increasing popularity of ITIL as a framework for IT service management (ITSM), a number of organizations have realized that this approach is sometimes not enough on its own. As a result, service managers are lo...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: Van Hove, S. D. (Autor), Thomas, Mark (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Ely, Cambridgeshire, United Kingdom : IT Governance Publishing, [2016]
Edición:Second edition.
Colección:ITpro collection
Temas:
Information technology > Management.
Technologie de l'information > Gestion.
Information technology > Management
Acceso en línea:Texto completo

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