Release and deployment : an ITSM narrative account /

Based on the real-life experience of the author and other ITSM practitioners, this book explains the common pitfalls of release and deployment in fictional form, with each chapter describing a difficult meeting with a different department head and featuring a set of pointers that our hero would have...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: McLean, Daniel (ITSM Consultant)
Format: Electronic eBook
Language:Inglés
Published: Ely, Cambridgeshire, United Kingdom : IT Governance Publishing, 2015.
Subjects:
Computer software industry.
Computer software > Development > Management.
Software engineering > Management.
Logiciels > Industrie.
COMPUTERS > General.
Online Access:Texto completo
Table of Contents:
  • Cover; Title; Copyright; Preface; About the Author; Acknowledgements; Contents; Introduction; Chapter 1: Winning The Job; Chapter 2: Where Did My Job Go?; Chapter 3: Finance
  • Wisdom or Indifference?; Chapter 4: Bad Beginnings; Chapter 5: Requirements
  • Voice of the Business; Chapter 6: Sales
  • Heart of the Business; Chapter 7: Application Development; Chapter 8: Infrastructure
  • Physical Clouds; Chapter 9: QA
  • Guardians of the Gates; Chapter 10: Management Intervention; Chapter 11: Change Management
  • Short Circuit; Chapter 12: Release
  • Let Slip the Dogs of War.
  • Chapter 13: Deploy
  • The End of the Beginning
  • ITG Resources.

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