Thejendra BS. (2014). Practical IT service management: A concise guide for busy executives (2nd ed.). IT Governance Pub..
Cita Chicago Style (17a ed.)Thejendra BS. Practical IT Service Management: A Concise Guide for Busy Executives. 2nd ed. Ely, Cambridgeshire, U.K.: IT Governance Pub., 2014.
Cita MLA (8a ed.)Thejendra BS. Practical IT Service Management: A Concise Guide for Busy Executives. 2nd ed. IT Governance Pub., 2014.
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