Implementierung von Service-Qualität basierend auf ISO / IEC 20000 : ein Management-Leitfaden /

Bibliographic Details
Call Number:Libro Electrónico
Main Author: Kunas, Michael
Format: Electronic eBook
Language:Alemán
Published: Ely, Cambridgeshire, U.K. : IT Governance Pub., ©2012.
Subjects:
Information technology > Management > Standards.
Computer service industry > Management > Standards.
Customer services > Management > Standards.
Services informatiques > Gestion > Normes.
Service à la clientèle > Gestion > Normes.
COMPUTERS > General.
Information technology > Management > Standards
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