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It's all about relationships : what ITIL doesn't tell you /
As more companies begin an adopt/adapt initiative based on ITIL guidance, they quickly realize that looking at single processes in isolation is not enough. To benefit fully from the framework, companies have to look at the relationships between processes, understanding upstream and downstream impact...
| Cote: | Libro Electrónico |
|---|---|
| Auteurs principaux: | , |
| Format: | Publication officielle Électronique eBook |
| Langue: | Inglés |
| Publié: |
Ely, Cambridgeshire, United Kingdom :
IT Governance Publishing,
[2013]
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| Sujets: | |
| Accès en ligne: | Texto completo |
Table des matières:
- Introduction
- Acronyms
- Service Strategy (SS)
- Service Design (SD)
- Service Transition (ST)
- Service Operation (SO)
- Continual Service Improvement (CSI)
- Process Work Products
- References
- ITG Resources.