It's all about relationships : what ITIL doesn't tell you /

As more companies begin an adopt/adapt initiative based on ITIL guidance, they quickly realize that looking at single processes in isolation is not enough. To benefit fully from the framework, companies have to look at the relationships between processes, understanding upstream and downstream impact...

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Bibliographic Details
Call Number:Libro Electrónico
Main Authors: Van Hove, S. D. (Author), Mills, Kathy S. (Author)
Format: Government Document Electronic eBook
Language:Inglés
Published: Ely, Cambridgeshire, United Kingdom : IT Governance Publishing, [2013]
Subjects:
Information technology > Management.
Information technology > Quality control > Standards.
Technologie de l'information > Gestion.
Technologie de l'information > Qualité > Contrôle > Normes.
COMPUTERS > General.
Online Access:Texto completo
Table of Contents:
  • Introduction
  • Acronyms
  • Service Strategy (SS)
  • Service Design (SD)
  • Service Transition (ST)
  • Service Operation (SO)
  • Continual Service Improvement (CSI)
  • Process Work Products
  • References
  • ITG Resources.

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