ITIL Lifecycle Essentials : Your Essential Guide for the ITIL Foundation Exam and Beyond.

This book doesn't just cover the information required to pass the foundation exam, but goes beyond this in providing practical guidance for when newly qualified practitioners enter the real-world. By addressing processes and concepts not covered in the syllabus, this book guides practitioners a...

Descripción completa

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Agutter, Claire
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Ely : IT Governance Publishing, 2013.
Temas:
IT infrastructure library.
IT infrastructure library
Information technology > Management.
Support services (Management)
Computer technical support.
Software support.
Technologie de l'information > Gestion.
Services de soutien (Gestion)
Dépannage informatique.
COMPUTERS > Computer Literacy.
COMPUTERS > Computer Science.
COMPUTERS > Data Processing.
COMPUTERS > Hardware > General.
COMPUTERS > Information Technology.
COMPUTERS > Machine Theory.
COMPUTERS > Reference.
COMPUTERS > General.
Software support
Computer technical support
Information technology > Management
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Introducing service management
  • Key concepts and roles
  • The service lifecycle
  • Service strategy
  • Service design
  • Service transition
  • Service operation
  • Continual service improvement
  • Service management automation
  • Service management training and qualifications
  • Multiple choice exam strategies
  • Further reading/resources.

Ejemplares similares