ITIL Lifecycle Essentials : Your Essential Guide for the ITIL Foundation Exam and Beyond.

This book doesn't just cover the information required to pass the foundation exam, but goes beyond this in providing practical guidance for when newly qualified practitioners enter the real-world. By addressing processes and concepts not covered in the syllabus, this book guides practitioners a...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Agutter, Claire
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Ely : IT Governance Publishing, 2013.
Temas:
IT infrastructure library.
IT infrastructure library
Information technology > Management.
Support services (Management)
Computer technical support.
Software support.
Technologie de l'information > Gestion.
Services de soutien (Gestion)
Dépannage informatique.
COMPUTERS > Computer Literacy.
COMPUTERS > Computer Science.
COMPUTERS > Data Processing.
COMPUTERS > Hardware > General.
COMPUTERS > Information Technology.
COMPUTERS > Machine Theory.
COMPUTERS > Reference.
COMPUTERS > General.
Software support
Computer technical support
Information technology > Management
Acceso en línea:Texto completo
Descripción
Sumario:This book doesn't just cover the information required to pass the foundation exam, but goes beyond this in providing practical guidance for when newly qualified practitioners enter the real-world. By addressing processes and concepts not covered in the syllabus, this book guides practitioners as they go beyond Foundation level. It features practical tips on using service management and, for each process, the author adds to the theory with lessons from her own real-world experience.
Descripción Física:1 online resource (375 pages)
Bibliografía:Includes bibliographical references.
ISBN:9781849284189
1849284180
1849284199
9781849284196
1299468551
9781299468559

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