Implementing service quality based on ISO/IEC 20000 : a management guide, third edition /

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Potential customers will look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Kunas, Michael (Author)
Format: Electronic eBook
Language:Inglés
Published: Ely, Cambridgeshire, United Kingdom : IT Governance Publishing, 2012.
Edition:Third edition.
Subjects:
Information technology > Management.
Business enterprises > Information technology > Management.
Information technology > Management > Standards.
Computer service industry > Management > Standards.
Customer services > Management > Standards.
Technologie de l'information > Gestion.
Entreprises > Technologie de l'information > Gestion.
Services informatiques > Gestion > Normes.
Service à la clientèle > Gestion > Normes.
COMPUTERS > General.
Information technology > Management > Standards
Information technology > Management
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