Street-level bureaucracy : dilemmas of the individual in public services /

Bibliographic Details
Call Number:Libro Electrónico
Main Author: Lipsky, Michael
Format: Electronic eBook
Language:Inglés
Published: New York : Russell Sage Foundation, ©2010.
Edition:Updated edition.
Series:Publications of Russell Sage Foundation.
Subjects:
Social policy.
Social workers.
Public Policy
Politique sociale.
Travailleurs sociaux.
public policy.
social workers.
POLITICAL SCIENCE > Public Policy > Social Services & Welfare.
SOCIAL SCIENCE > Human Services.
Online Access:Texto completo
Table of Contents:
  • Title Page; Copyright; Dedication; Contents; Preface: Dilemmas of the Individual in Public Services ; Acknowledgments; Part 1. Introduction; 1. The Critical Role of Street-Level Bureaucrats; 2. Street-Level Bureaucrats as Policy Makers; Part 2. Conditions of Work; 4. Goals and Performance Measures; 5. Relations with Clients; 6. Advocacy and Alienation in Street-Level Work; Part 3. Patterns of Practice; 7. Rationing Services: Limitation of Access and Demand; 8. Rationing Services: Inequality in Administration; 9. Controlling Clients and the Work Situation; 10. The Client-Processing Mentality.
  • Part 4. The Future of Street-Level Bureaucracy11. The Assault on Human Services: Bureaucratic Control, Accountability, and the Fiscal Crisis; 12. The Broader Context of Bureaucratic Relations; 13. Support for Human Services: Notes for Reform and Reconstruction; 14. On Managing Street-Level Bureaucracy; Notes; Index.

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