Phone Clones : Authenticity Work in the Transnational Service Economy /

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"Transnational customer service workers are an emerging touchstone of globalization given their location at the intersecting borders of identity, class, nation, and production. Unlike outsourced manufacturing jobs, call center work requires voice-to-voice conversation with distant customers; pa...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Mirchandani, Kiran, 1968-
Format: Electronic eBook
Language:Inglés
Published: Ithaca : ILR Press, 2012.
Subjects:
Call center agents > India > Social conditions.
Service industries workers > India > Social conditions.
Customer services > Social aspects > India.
International business enterprises > Social aspects > India.
Intercultural communication > India.
Identity (Psychology) > India.
Services (Industrie) > Personnel > Inde > Conditions sociales.
Service à la clientèle > Aspect social > Inde.
Identité (Psychologie) > Inde.
SOCIAL SCIENCE > Sociology > General.
BUSINESS & ECONOMICS > Commerce.
BUSINESS & ECONOMICS > Marketing > General.
BUSINESS & ECONOMICS > Sales & Selling > General.
Customer services > Social aspects.
Identity (Psychology)
Intercultural communication.
International business enterprises > Social aspects.
India.
Online Access:Texto completo
Table of Contents:
  • Introduction : the authentic clone
  • Transnational customer service : a new touchstone of globalization
  • Language training : the making of the deficient worker
  • Hate nationalism and the outsourcing backlash
  • Surveillance schooling for professional clones
  • "Don't take calls, make contact!" : legitimizing racist abuse
  • Being nowhere in the world : synchronous work and gendered time
  • Conclusion : authenticity work in the transnational service economy.

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