Phone Clones : Authenticity Work in the Transnational Service Economy /

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"Transnational customer service workers are an emerging touchstone of globalization given their location at the intersecting borders of identity, class, nation, and production. Unlike outsourced manufacturing jobs, call center work requires voice-to-voice conversation with distant customers; pa...

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Détails bibliographiques
Cote:Libro Electrónico
Auteur principal: Mirchandani, Kiran, 1968-
Format: Électronique eBook
Langue:Inglés
Publié: Ithaca : ILR Press, 2012.
Sujets:
Call center agents > India > Social conditions.
Service industries workers > India > Social conditions.
Customer services > Social aspects > India.
International business enterprises > Social aspects > India.
Intercultural communication > India.
Identity (Psychology) > India.
Services (Industrie) > Personnel > Inde > Conditions sociales.
Service à la clientèle > Aspect social > Inde.
Identité (Psychologie) > Inde.
SOCIAL SCIENCE > Sociology > General.
BUSINESS & ECONOMICS > Commerce.
BUSINESS & ECONOMICS > Marketing > General.
BUSINESS & ECONOMICS > Sales & Selling > General.
Customer services > Social aspects.
Identity (Psychology)
Intercultural communication.
International business enterprises > Social aspects.
India.
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