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Smiling down the line : info-service work in the global economy /
Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.
| Call Number: | Libro Electrónico |
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| Main Author: | |
| Format: | Electronic eBook |
| Language: | Inglés |
| Published: |
Toronto [Ont.] :
University of Toronto Press,
Ã2009
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| Series: | Studies in comparative political economy and public policy.
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| Subjects: | |
| Online Access: | Texto completo |