Cita APA (7a ed.)

Russell, B. (2009). Smiling down the line: Info-service work in the global economy. University of Toronto Press.

Cita Chicago Style (17a ed.)

Russell, Bob. Smiling Down the Line: Info-service Work in the Global Economy. Toronto [Ont.]: University of Toronto Press, 2009.

Cita MLA (8a ed.)

Russell, Bob. Smiling Down the Line: Info-service Work in the Global Economy. University of Toronto Press, 2009.