The service state : rhetoric, reality and promise /

In the past ten years, Canadians have witnessed a renaissance in the delivery of government services. This book probes the central dimensions of service reform efforts from a variety of perspectives and answers some pressing questions: How can we make better decisions about service delivery? How sho...

Description complète

Détails bibliographiques
Cote:Libro Electrónico
Autres auteurs: Dutil, Patrice A., 1960-
Format: Électronique eBook
Langue:Inglés
Publié: Ottawa [Ont.] : University of Ottawa Press, ©2010
Collection:Governance series (Ottawa, Ont.) ; 25.
Sujets:
Administrative agencies > Customer services > Canada.
Consumer satisfaction > Canada > Evaluation.
Electronic government information > Canada.
Internet in public administration > Canada.
Consommateurs > Satisfaction > Canada > Évaluation.
Internet dans l'administration publique > Canada.
POLITICAL SCIENCE > Public Policy > General.
Administrative agencies > Customer services
Consumer satisfaction > Evaluation
Electronic government information
Internet in public administration
Canada
Accès en ligne:Texto completo

Documents similaires

Documents similaires