The service state : rhetoric, reality and promise /

In the past ten years, Canadians have witnessed a renaissance in the delivery of government services. This book probes the central dimensions of service reform efforts from a variety of perspectives and answers some pressing questions: How can we make better decisions about service delivery? How sho...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Dutil, Patrice A., 1960-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Ottawa [Ont.] : University of Ottawa Press, ©2010
Colección:Governance series (Ottawa, Ont.) ; 25.
Temas:
Administrative agencies > Customer services > Canada.
Consumer satisfaction > Canada > Evaluation.
Electronic government information > Canada.
Internet in public administration > Canada.
Consommateurs > Satisfaction > Canada > Évaluation.
Internet dans l'administration publique > Canada.
POLITICAL SCIENCE > Public Policy > General.
Administrative agencies > Customer services
Consumer satisfaction > Evaluation
Electronic government information
Internet in public administration
Canada
Acceso en línea:Texto completo
Descripción
Sumario:In the past ten years, Canadians have witnessed a renaissance in the delivery of government services. This book probes the central dimensions of service reform efforts from a variety of perspectives and answers some pressing questions: How can we make better decisions about service delivery? How should we measure service delivery performance?
Descripción Física:1 online resource (xiv, 194 pages)
Bibliografía:Includes bibliographical references and index.
ISBN:9780776619163
0776619160
ISSN:1487-3052 ;

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