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Service in the field : the world of front-line public servants /
"The most important people in government are not the prime minister, premiers, and senior bureaucrats but the people who work in government field offices across the country, providing service to Canadians. Service in the Field, the first book to focus exclusively on the role of field-level publ...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Autor Corporativo: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Montreal, Qué. :
McGill-Queen's University Press,
©1999.
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| Colección: | Canadian public administration series.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- CONTENTS
- TABLES, FIGURES, AND BOXES
- ACKNOWLEDGMENTS
- INTRODUCTION
- 1 Who Are These People and What Do They Do?
- 2 The Research Described
- 3 How We Do Things around Here
- 4 Service to the Public
- 5 The Workplace Environment
- 6 Two Solitudes or One Big Happy Family? Dealing with Head Office
- 7 Administrative Reform: How It Plays in the Field
- 8 Bureaucrats Are People Too
- 9 Where Do We Go from Here? Implications for Implementation and Management Theory
- APPENDIX: METHODOLOGY
- NOTES
- BIBLIOGRAPHY
- INDEX
- A
- B
- Cd
- e
- f
- g
- h
- i
- j
- k
- l
- m
- n
- o
- p
- q
- r
- s
- t
- u
- v
- w
- z