The Centrelink experiment : innovation in service delivery /

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"Centrelink was established in 1997 as part of the Howard government's bold experiment in re-framing social policy and re-shaping service delivery. Centrelink was the embodiment of a key tenet of the Howard vision for public service: a specialised service delivery 'provider' agen...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Halligan, J. (John)
Other Authors: Wills, Jules
Format: Electronic eBook
Language:Inglés
Published: Acton, A.C.T. : ANU E Press, 2008.
Series:ANZSOG (Series)
Subjects:
Australia. > Centrelink.
Australia. > Centrelink
Administrative agencies > Australia.
Public welfare administration > Australia.
Administration publique > Australie.
Aide sociale > Administration > Australie.
Politics and government.
Society and social sciences Society and social sciences.
POLITICAL SCIENCE > Public Policy > Social Security.
Administrative agencies
Public welfare administration
Australia
Online Access:Texto completo
Table of Contents:
  • Introduction: Centrelink as a field of study
  • Designing a delivery agency
  • Centrelink's development
  • Strategies and management structure
  • Leading and managing change
  • Reinventing service delivery
  • Governance
  • Relationships with client departments
  • Entrepreneurship and challenging boundaries
  • Lessons from Centrelink's formative years.

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