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Service operations management : improving service delivery /
"Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved inorganisations. This textbook applies underlying theories to the real world challenges...
| Cote: | Libro Electrónico |
|---|---|
| Auteur principal: | |
| Autres auteurs: | , , |
| Format: | Livre |
| Langue: | Inglés |
| Publié: |
Harlow, England ; New York :
Pearson,
2021.
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| Édition: | Fifth edition. |
| Sujets: | |
| Accès en ligne: | Texto completo |