Service operations management : improving service delivery /

"Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved inorganisations. This textbook applies underlying theories to the real world challenges...

Full description

Bibliographic Details
Call Number:Libro Electrónico
Main Author: Johnston, Robert, 1953- (autor.)
Other Authors: Shulver, Michael (autor.), Slack, Nigel (autor.), Clark, Graham, 1949- (autor.)
Format: Book
Language:Inglés
Published: Harlow, England ; New York : Pearson, 2021.
Edition:Fifth edition.
Subjects:
Service industries > Management.
Industrias de servicios > Gestión.
Libros electrónicos.
Online Access:Texto completo

Internet

Texto completo

Items no disponibles

Holdings details from

Similar Items