Cita APA (7a ed.)

Johnston, R., Shulver, M., Slack, N., & Clark, G. (2021). Service operations management: Improving service delivery (Fifth edition.). Pearson.

Cita Chicago Style (17a ed.)

Johnston, Robert, Michael Shulver, Nigel Slack, y Graham Clark. Service Operations Management: Improving Service Delivery. Fifth edition. Harlow, England ; New York: Pearson, 2021.

Cita MLA (8a ed.)

Johnston, Robert, et al. Service Operations Management: Improving Service Delivery. Fifth edition. Pearson, 2021.