Cita APA (7a ed.)

Gemmel, P., Looy, B. v., & Van Dierdonck, R. (2013). Service management: An integrated approach (Third edition.). Pearson.

Cita Chicago Style (17a ed.)

Gemmel, Paul, Bart van Looy, y Roland Van Dierdonck. Service Management: An Integrated Approach. Third edition. Harlow, England: Pearson, 2013.

Cita MLA (8a ed.)

Gemmel, Paul, et al. Service Management: An Integrated Approach. Third edition. Pearson, 2013.