Cita APA (7a ed.)

Besterfield, D. H. (2014). Quality improvement (Ninth edition.). Pearson Education Limited.

Cita Chicago Style (17a ed.)

Besterfield, Dale H. Quality Improvement. Ninth edition. Harlow, England: Pearson Education Limited, 2014.

Cita MLA (8a ed.)

Besterfield, Dale H. Quality Improvement. Ninth edition. Pearson Education Limited, 2014.