Besterfield, D. H. (2014). Quality improvement (Ninth edition.). Pearson Education Limited.
Cita Chicago Style (17a ed.)Besterfield, Dale H. Quality Improvement. Ninth edition. Harlow, England: Pearson Education Limited, 2014.
Cita MLA (8a ed.)Besterfield, Dale H. Quality Improvement. Ninth edition. Pearson Education Limited, 2014.
Precaución: Estas citas no son 100% exactas.