Cita APA (7a ed.)

Kannan, P. K., & Rust, R. T. (2002). E-Service: New directions in theory and practice. M.E. Sharpe.

Cita Chicago Style (17a ed.)

Kannan, P. K., y Roland T. Rust. E-Service: New Directions in Theory and Practice. Armonk, N.Y.: M.E. Sharpe, 2002.

Cita MLA (8a ed.)

Kannan, P. K., y Roland T. Rust. E-Service: New Directions in Theory and Practice. M.E. Sharpe, 2002.